Welcome to Paddle Core Store’s FAQ section! We’ve compiled answers to the most common questions about our premium pickleball paddles, shipping policies, and more. Whether you’re a competitive player seeking tournament-ready gear or a recreational enthusiast looking for quality equipment, you’ll find the information you need below.
Product Questions
What types of pickleball paddles do you offer?
We specialize in four premium paddle categories:
- Carbon Fiber: Ultra-lightweight with exceptional power transfer
- Composite: Balanced feel with great touch and control
- Graphite: Tournament-grade performance with responsive surfaces
- Hybrid: Innovative combinations of materials for customized play
How do I choose the right paddle weight?
Competitive players often prefer 14mm heavyweight paddles for power, while recreational players frequently choose middleweight models (typically 7.5-8.3oz) for better control and maneuverability. Consider your playing style and physical comfort when selecting weight.
Do you carry paddles from major brands?
Yes! We offer premium paddles from top brands including Selkirk, Adidas, and Gamma. Our direct manufacturer relationships ensure authentic products and faster delivery.
Shipping & Delivery
Where do you ship?
We ship worldwide to most locations, excluding some Asian countries and remote areas. Our global carriers ensure reliable delivery wherever your game takes you.
What are my shipping options?
We offer two shipping methods:
- Standard Shipping ($12.95 flat rate): Via DHL or FedEx, delivered in 10-15 days after dispatch with full tracking
- Free Shipping (orders over $50): Via EMS, delivered in 15-25 days after dispatch
How can I track my order?
You’ll receive a shipment notification email with tracking information when your order ships. Our real-time tracking system lets you monitor your premium paddle’s journey to your doorstep.
Why might my delivery take longer than estimated?
Delivery times may vary due to customs processing in your country or carrier delays. Rest assured we use secure packaging to protect your paddle during any extended transit.
Returns & Exchanges
What is your return policy?
We offer hassle-free returns within 15 days of delivery for unused products in original packaging. Contact us at [email protected] to initiate a return.
How does the return process work?
Our simple 4-step process:
- Contact our customer service for return authorization
- We’ll provide return instructions
- Ship the unused product back in original packaging
- Receive your refund or exchange after we process the return
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).
Payment & Account
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions. Your payment details are never stored on our servers.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders faster and access exclusive offers.
Customer Service
How can I contact customer service?
Email us anytime at [email protected]. Our pickleball-loving support team typically responds within 24 hours.
What’s your physical address?
Paddle Core Store
4982 Progress Way
Plato, US 55370
4982 Progress Way
Plato, US 55370
Do you offer bulk discounts for teams or clubs?
Yes! Contact our customer service for special pricing on orders of 5+ paddles. Many local pickleball groups take advantage of these savings.
Still have questions? Our customer service team is ready to help you find the perfect paddle and ensure a smooth delivery experience. Email us at [email protected] or browse our premium carbon fiber, composite, graphite, and hybrid paddles today!