Privacy Policy

At Paddle Core Store (“we,” “us,” or “our”), we are committed to protecting the privacy and security of our customers’ information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website paddlecorestore.com or purchase our premium pickleball equipment.

1. Information We Collect

We collect the following types of information to provide and improve our services:

• Personal Information: Name, email address, shipping address, phone number, payment information when you make a purchase
• Transaction Information: Details about products you purchase, payment method, order history
• Technical Information: IP address, browser type, device information, operating system
• Usage Data: Pages visited, time spent on site, clickstream data
• Communication Data: Records of customer service inquiries and responses

2. How We Use Your Information

We use your information for the following purposes:

• Process and fulfill your orders for carbon fiber, composite, graphite, and hybrid pickleball paddles
• Provide customer support and respond to inquiries
• Improve our website, products, and services
• Prevent fraud and enhance security of transactions
• Send transactional communications (order confirmations, shipping updates)
• Comply with legal obligations and enforce our policies

3. Data Sharing and Disclosure

We may share your information in the following limited circumstances:

• Service Providers: With third parties who perform services on our behalf (payment processors, shipping carriers, IT services)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

4. Data Storage and Security

We implement robust security measures to protect your information:

• Military-grade 256-bit SSL encryption for all transactions
• PCI DSS compliant payment processing
• Regular security audits and vulnerability testing
• Limited access to personal data on a need-to-know basis

While we implement these measures, no system is 100% secure. We cannot guarantee absolute security of your information.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Opt-Out: Unsubscribe from marketing communications
• Restriction: Request restriction of processing

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and shopping cart
• Analyze website traffic and performance
• Prevent fraudulent activity

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

7. International Data Transfers

As we serve customers globally (excluding certain Asian and remote regions), your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for these transfers.

8. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children without parental consent.

9. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on our website with a new “Last Updated” date.