At Paddle Core Store, we stand behind the quality of our premium pickleball equipment. If you’re not completely satisfied with your purchase of our carbon fiber, composite, graphite, or hybrid paddles, we offer a straightforward returns and exchanges process.

Return & Exchange Eligibility

To be eligible for a return or exchange:

  • The item must be in its original, unused condition with all tags and packaging intact
  • You must initiate the return within 15 days of receiving your order
  • A valid proof of purchase is required

Note: For hygiene and safety reasons, used paddles or items showing signs of wear cannot be returned or exchanged.

Return Process

  1. Contact Us: Email our customer service team at [email protected] with your return request within 15 days of delivery. Use the template below for your request.
  2. Receive Authorization: We’ll respond within 2 business days with return instructions and a Return Merchandise Authorization (RMA) number.
  3. Package Your Item: Securely pack the item in its original packaging with all accessories.
  4. Ship Your Return: Send the package to our facility at:
    Paddle Core Store
    Returns Department
    4982 Progress Way
    Plato, US 55370
    We recommend using a trackable shipping method as you’re responsible for the item until it reaches us.
  5. Receive Refund/Exchange: Once we receive and inspect your return, we’ll process your refund or ship your exchange.

Exchange Process

Follow the same steps as the return process, clearly indicating in your email that you’d like an exchange and specifying the replacement product (carbon fiber, composite, graphite, or hybrid paddle) you prefer.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).
  • For exchanges, we’ll cover the shipping cost of sending your replacement item.

Refund Information

  • Processing Time: Refunds are processed within 3-5 business days after we receive and inspect your return.
  • Payment Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Paddle Core Store Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]). The item(s) I wish to [return/exchange] is/are:

Product Name: [Carbon Fiber/Composite/Graphite/Hybrid Paddle Model]
Quantity: [Number]
Reason for Return/Exchange: [Please specify]

For exchanges, I would like to receive: [Specify replacement product details]

Please provide return instructions and any additional information needed.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number]

Non-Returnable Items

For quality control and safety reasons, we cannot accept returns or exchanges for:

  • Used paddles showing signs of wear or damage
  • Items not in their original condition
  • Products damaged due to misuse or improper care

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement at no additional cost to you.

For any questions about our returns and exchanges policy, don’t hesitate to contact our customer service team. We’re committed to ensuring your complete satisfaction with our premium pickleball equipment.